Ideal for Partners

This course is ideal for users in pre-sales and sales roles who will be selling Smartz Solutions.

Course curriculum

    1. Important Notice

    1. Sales Process Workflow

    2. Quiz: Sales Process Workflow

    1. Why a story selling methodology

    2. Introduction to Story Selling based on the Storyboard framework

    3. Selling to the Collections Agent

    4. Quiz: Selling to the Collections Agent

    5. Selling to the Customer Service Agent

    6. Quiz: Selling to the Customer Service Agent

    7. Selling to the Supervisor

    8. Quiz: Selling to the Supervisor

    9. Selling to the QA Manager and Assessors

    10. Quiz: Selling to the QA Manager and Assessors

    11. Selling to the Contact Centre Manager

    12. Quiz: Selling to the Contact Centre Manager

    13. Selling to the Dialler Administrator

    14. Quiz: Selling to the Dialler Administrator

    15. Selling to the COO

    16. Quiz: Selling to the COO

    17. Selling to the CCO

    18. Quiz: Selling to the CCO

    19. Selling to the CIO and CFO

    20. Quiz: Selling to the CIO and CFO

    1. Integration Summary

    2. Quiz: Integration Summary

    1. Smartz Engage Audience

    2. Smartz Engage Demo Video

    3. Quiz: Smartz Engage Demo

    4. Smartz Commz Agent Audience

    5. Smartz Commz Agent Demo Video

    6. Quiz: Smartz Commz Agent Demo

    7. Smartz Commz Supervisor Audience

    8. Smartz Commz Supervisor Demo Video

    9. Quiz: Smartz Commz Supervisor Demo

    10. Smartz Analyz Audience

    11. Smartz Analyz Demo Video

    12. Quiz: Smartz Analyz Demo

    13. Smartz Suite Audience

    14. Smartz Suite Demo Video

    1. Smartz Solutions Overview Diagram Explainer

    2. Smartz Solutions Overview Diagram

    3. Quiz: Smartz Solutions Overview Diagram

    4. Smartz Solutions Corporate Presentation

    5. Smartz Solutions Corporate Presentation Editable

About this course

  • 45 lessons