All Smartz Courses

0.1 - Getting started with Smartz Academy
Course
4.8 average rating (54 reviews)

Get started with Smartz Academy and navigate through the pages and courses with ease.
0.2 - Welcome to Smartz Solutions
Course
4.8 average rating (37 reviews)

See what sets Smartz apart from the rest of the CCaaS and UCaaS solutions in the industry.
0.3 - Partner Onboarding and Methodology
Course
5.0 average rating (2 reviews)

Welcome to the Smartz Partner Onboarding Program.
0.4 - Smartz Solutions Overview Diagram
Course
5.0 average rating (3 reviews)

Get an overview of the Smartz Solutions platform.
1.0 - Smartz Solutions Brochures
Course
5.0 average rating (4 reviews)

Access the Smartz Solutions brochures and see how to co-brand brochures for your end-customers.
2.1.1 - Engage User Admin
Course
4.6 average rating (8 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.2 - Engage My Portal
Course
4.7 average rating (32 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.3 - Engage Quality Assurance
Course
4.4 average rating (5 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.4 - Engage E-learning for Engage Users
Course
Perfecting the Customer Experience starts with the Employee Experience
2.1.5 - Engage E-learning for Engage Supervisors
Course
5.0 average rating (1 review)

Perfecting the Customer Experience starts with the Employee Experience
2.1.6 - Engage Surveys
Course
4.3 average rating (3 reviews)

Perfecting the Customer Experience starts with the Employee Experience
2.1.7 - Engage Time and Attendance for Users
Course
5.0 average rating (3 reviews)

Perfecting the Customer Experience starts with the Employee Experience

0.1 - Getting started with Smartz Academy

0.2 - Welcome to Smartz Solutions

0.3 - Partner Onboarding and Methodology

0.4 - Smartz Solutions Overview Diagram

1.0 - Smartz Solutions Brochures

2.1.1 - Engage User Admin

2.1.2 - Engage My Portal

2.1.3 - Engage Quality Assurance

2.1.4 - Engage E-learning for Engage Users

2.1.5 - Engage E-learning for Engage Supervisors

2.1.6 - Engage Surveys

2.1.7 - Engage Time and Attendance for Users

2.1.8 - Engage Time and Attendance for Supervisors

2.1.9 - Engage Frequently Asked Questions for Users

2.1.10 - Engage Frequently Asked Questions for Supervisors

2.2.1.0 A - Commz Agent Base

2.2.1.0 B - Commz Agent Chatterbox CRM

2.2.1.1.1 - Commz Agent Instant Messaging Channels (Email, SMS, Webchat, WhatsApp, Telegram)

2.2.1.1.2 - Commz Agent Inbound Voice

2.2.1.1.3 - Commz Agent Outbound Voice

2.2.1.1.4 - Commz Agent Tickets

2.2.2.0 - Commz Supervisor Base

2.2.2.1.1 - Commz Supervisor (IM Channel: SMS)

2.2.2.1.2 - Commz Supervisos (IM Channel: Email)

2.2.2.1.3 - Commz Supervisor (IM Channel: Webchat)

2.2.2.1.4 - Commz Supervisor (IM Channel: WhatsApp)

2.2.2.2.1 - Commz Supervisor (Voice: Intelligent Dialler)

2.2.2.2.2 - Commz Supervisor (Voice: Inbound)

2.2.2.2.3 - Commz Supervisor (Voice: Telephony)

2.2.2.2.4 - Commz Supervisor (Voice: Manual Outbound)

2.2.2.2.5 - Commz Supervisor (Voice: Preview Dialler)

2.2.2.3.1 - Commz Supervisor (Systems Channel: iTemplates)

2.2.2.3.2 - Commz Supervisor (Systems Channel: Webhooks)

2.2.2.3.3 - Commz Supervisor (Systems Channel: Do Not Contact)

2.2.2.3.5 - Commz Supervisor (Systems Channel: FAQ Automation)

2.2.2.4.1 - Commz Supervisor (System Settings: AID)

2.2.2.4.2 - Commz Supervisor (Telephony System: IVR)

2.3.1 - Analyz V2

2.3.2 - Analyz V3

3.0 - Selling Smartz Solutions

4.0 - Competitive Landscape

5.0 - Pre-sales Implementation

6.0 - Implementation System Configuration

9.0 - Deployment