2.2.2.0 - Commz Supervisor Base

Single view of all interactions across a unified agent interface

Ideal for Commz Supervisors

This course is ideal for Commz Supervisors who would manage Chatterbox Agents.

1. Important Notice
1. Supervisor Login
2. Quiz: Supervisor Login
1. Supervisor Dashboard
2. Quiz: Supervisor Dashboard
1. Supervisor Wallboard
2. Quiz: Supervisor Wallboard
1. Setting up Employees, Users and General Settings
2. Configuring Datasets, Templates and Campaigns
3. Uploading data and cutting Campaigns
4. Quiz: Running Campaigns Overview
5. [Downloadable Asset] Dynamic Dataset Cheatsheet
1. Supervisor File Uploader
2. Quiz: Supervisor File Uploader
1. Supervisor Running Campaigns
2. Quiz: Supervisor Running Campaigns
1. Supervisor General Settings
2. Quiz: Supervisor General Settings
3. Relational Wrapups
4. Quiz: Relational Wrapups
5. Speed Contact
6. Quiz: Speed Contact
1. Recommended Browser Settings
2. Quiz: Recommended Browser Settings
1. Wallboard V2
2. Quiz: Wallboard V2
1. Exam: Commz Supervisor

Great overview, will definitely need to download the manual for a complete understanding of the functionality

Excellent new content - thank you!