2.2.2.4.2 - Commz Supervisor (Telephony System: IVR)
Single view of all interactions across a unified agent interface
Ideal for Commz Supervisors
This course is ideal for Commz Supervisors who would configure an Interactive Voice Response (IVR) unit.
Course curriculum
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IVR
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Exam: IVR
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About this course
- 2 lessons
Reviews
Great detail
Nielesh Singh
Good details in a short course perfect example of how training should be presented
Good details in a short course perfect example of how training should be presented
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